Terms of Service

Effective date: July 6, 2026

These Terms of Service (“Terms”) are an agreement between Otto-Matic AI LLC (“Otto-Matic,” “we,” “us”) and the business that purchases or uses the Otto-Matic service (“you,” the “Client”). By creating an account, signing an order, or using the Service, you agree to them.

1. The Service

Otto-Matic provides a custom AI executive assistant (“Otto”), optionally extended with specialist agents, deployed on an isolated instance for your organization and connected to the tools you authorize. The Service is provided as a subscription, with a one-time setup fee and a flat monthly fee that varies by plan tier. Plan tiers determine the number of agents, integrations, channels, users, and scheduled routines available to you.

2. Accounts and access

• You are responsible for the people you invite into your organization and for keeping account credentials secure.
• The organization owner controls billing, member access, and organization-level settings.
• You must be at least 18 and authorized to bind your business to these Terms.

3. Fees and billing

• Setup fees are due before deployment and are non-refundable once build work has begun.
• Subscription fees are billed monthly in advance and are non-refundable for partial months.
• Plans include a fair-use allowance of AI processing. If your usage consistently and substantially exceeds what your plan anticipates, we’ll contact you about the right plan — we don’t surprise-bill for overages.
• We may change pricing with at least 30 days’ written notice, effective at your next billing cycle after the notice period.

4. Your data and connected tools

• Your data is yours. You retain all rights to the data you or your tools provide to the Service. Our use of it is governed by our Privacy Policy.
• When you connect a tool (for example Gmail or Google Calendar), you authorize Otto to access and act on that tool on your behalf, within the permissions you granted, until you disconnect it.
• You are responsible for having the right to connect the accounts and data you connect, and for your team’s compliance with your own policies and applicable law when using Otto.

5. AI outputs — important

Otto is powered by artificial intelligence. AI outputs can be wrong, incomplete, or out of date. You are responsible for reviewing Otto’s work — especially anything sent outside your organization or relied on for a decision. Otto does not provide legal, medical, tax, investment, or other professional advice, and its outputs are not a substitute for professional judgment.

6. Acceptable use

You agree not to use the Service to:

• break the law or violate the rights of others;
• send spam or unsolicited bulk communications, or violate anti-messaging laws (CAN-SPAM, TCPA) through connected channels;
• probe, disable, overload, or circumvent the Service’s security or isolation boundaries;
• resell or white-label the Service without a written agreement with us.

7. Our intellectual property

We own the Service — the software, agent designs, configurations, and know-how — including improvements we develop while serving you. You receive a subscription-term license to use it. Feedback you give us may be used to improve the Service without obligation to you.

8. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only as needed to perform under these Terms.

9. Term and termination

• Subscriptions run month to month unless your order says otherwise. You may cancel effective at the end of your current billing period.
• We may suspend or terminate for material breach (including non-payment) after notice and a 10-day cure period, or immediately for violations of Section 6.
• On termination we will, on request within 30 days, provide an export of your data, then delete your instance and stored data.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. OUR TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY’S CONFIDENTIALITY BREACHES, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your data, your use of connected accounts, or your violation of Section 6. We will defend and indemnify you against third-party claims that the Service itself infringes their intellectual-property rights.

13. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Courts located in Travis County, Texas have exclusive jurisdiction, and both parties consent to venue there.

14. Changes to these Terms

We may update these Terms; material changes will be announced to account owners by email at least 30 days before they take effect. Continued use after the effective date is acceptance.

15. Contact

Otto-Matic AI LLC · hello@ottomatic-ai.com